Help & support
QueCare lets you take a token for your clinic's waiting line, book a visit for yourself or your child, and see when it's your turn, so you can wait at home instead of in a crowded waiting room.
QueCare is not for emergencies. In an emergency, go to the nearest hospital or call 112.
Common questions
I didn't get the sign-in code
Check that you typed your 10-digit mobile number correctly and that your phone has signal. Codes can take up to a minute. After a minute, tap Send again. If you asked for several codes, wait a few minutes before trying again. Each code works for 5 minutes.
How do I join a clinic's queue or book a visit?
Find your clinic on the map or in the list, tap Join Queue (today) or Book (another day), choose who the visit is for and the doctor, and confirm. Your token and place in line appear on the My Token tab and update live.
What does "I'm here" do?
When you reach the clinic, tap I'm here so the clinic knows you have arrived. QueCare checks your phone's location once to confirm you are at the clinic; only the arrival time and the distance are kept, not your position. If location is off or not accurate enough, tell the front desk and they will mark you as arrived.
Why does QueCare ask for my location?
Only while you are using the app: to confirm you have reached the clinic when you tap "I'm here", and to show clinics near you. QueCare never uses your location in the background. You can change this any time in your phone's Settings → QueCare → Location.
I'm not getting notifications
Allow notifications for QueCare in your phone's Settings, and keep the app signed in. On Android, also check that battery saver is not blocking QueCare. Your place in line always updates when you open the app.
How do I cancel my token?
Open My Token, tap Cancel Queue (or Cancel token) and confirm. If you are already with the doctor, the token can't be cancelled.
I missed my turn
Tap I'm here as soon as you arrive, or speak to the front desk. Each clinic decides how missed turns are handled.
How do I add, change or remove a child?
Go to Account → My children. We keep only your child's name and birth month and year.
How do I change the language?
Go to Account → Language and choose English or தமிழ் (Tamil).
How do I delete my account?
In the app, go to Account → Delete account. Without the app, use quecaresolutions.com/delete-account.
Questions about my treatment, fees or the clinic's hours
Please contact the clinic directly. Your clinic decides its hours, doctors and how its line runs.
Contact us
- E-mail: support@quecaresolutions.com (please include your mobile number and the clinic's name).
- Privacy questions and requests: privacy@quecaresolutions.com.
- Clinics interested in QueCare: support@quecaresolutions.com.
We reply on working days, usually within [__] working days.
QueCare is a service of [QueueCareSolutions — registered company name], [registered address].